Thankfully I didn't have any issues with mine. I actually really like it compared to my Kevyn Aucoin curler.
Hello,
We’re reaching out because you received the Emite Make Up Professional Eye Lash Curler in your February Glam Bag.
Some curlers appear to be damaged and the clamp may be broken or misaligned. Most subscribers have not experienced this issue but we wanted to reach out to all ipsters who received this item so you’re aware and can exercise care when using the curler. Please check that your curler aligns properly prior to use. If the red rubber strip is missing, or if the red rubber strip is misaligned causing the two metal clamps to touch each other, the curler could potentially hurt your lashes and you should not use it. We’re sharing photos below so you can identify whether your curler is correctly aligned vs. misaligned. And remember to apply mascara after curling your lashes to avoid unnecessary tugging of those delicate hairs!
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If you believe your curler is damaged or if you have any questions or concerns about your curler, please contact ipsyCare. We’re always happy to take care of you!
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