Saturday, November 22, 2008

Rant : Sephora

I have placed about 5 orders in the past 2 weeks. You're getting business from me like no other! While I understand there may be issues with their systems in keeping track of stock every now and then, but I was really disappointed when my entire order was cancelled due to THEIR ERROR. This was the email I received today -

Dear Sephora.com Client,
Recently you placed a Sephora.com order (online or by phone) that included product that was discontinued and out of stock.
The discontinued product was reactivated in error and as a result, your order has been cancelled.
The credit card used for the order submission has not been charged. We apologize for any inconvenience to you.
We would like to place a new order for you and as a valued client we want to offer you free ground shipping for your order over $25.00.
Just enter the promotion code SHIPFREE25 in the Promotion Code field at time of checkout. This offer expires 11/23/08 at 11:59pm PST.
Thank you for being a loyal Sephora client.
Sincerely,
Sephora.com Client Services
1-877-SEPHORA

Ummm...ok. You already sent me that promotion code this week in a previous email. Why don't you offer me something else that you haven't already sent me?! You're the one that f*cked up the order and this is all you could offer me? I love how the email closes with "Thank you for being a loyal Sephora client." And in giving thanks to me, you give me something that I could have easily googled or seen elsewhere, oh and it is a code that I ALREADY USED. Grrrr! And none the less, I get a canned email response rather than one from an actual person. Thanks for hiding behind an automated response Sephora! I don't feel like patronizing their store for the rest of the Holiday season. Bastards.

3 comments:

Blissey168 said...

OMG! On all orders? All items? They definitely have to do something better? That's really messed up...

Ai said...

aaww sorry to hear that! I know how that feel. I've been waiting for EDM flat top brush for like forever and suddenly they just sent me an email that I got a refund since the brush is out of stock. That sucks big time. :(

Hope they've learned their lessons!

Rhondalei G. said...

I placed another order online @ Sephora the other day. I hope they don't eff this one up!!