Saturday, November 22, 2008

Rant : Sephora

I have placed about 5 orders in the past 2 weeks. You're getting business from me like no other! While I understand there may be issues with their systems in keeping track of stock every now and then, but I was really disappointed when my entire order was cancelled due to THEIR ERROR. This was the email I received today -

Dear Client,
Recently you placed a order (online or by phone) that included product that was discontinued and out of stock.
The discontinued product was reactivated in error and as a result, your order has been cancelled.
The credit card used for the order submission has not been charged. We apologize for any inconvenience to you.
We would like to place a new order for you and as a valued client we want to offer you free ground shipping for your order over $25.00.
Just enter the promotion code SHIPFREE25 in the Promotion Code field at time of checkout. This offer expires 11/23/08 at 11:59pm PST.
Thank you for being a loyal Sephora client.
Sincerely, Client Services

Ummm...ok. You already sent me that promotion code this week in a previous email. Why don't you offer me something else that you haven't already sent me?! You're the one that f*cked up the order and this is all you could offer me? I love how the email closes with "Thank you for being a loyal Sephora client." And in giving thanks to me, you give me something that I could have easily googled or seen elsewhere, oh and it is a code that I ALREADY USED. Grrrr! And none the less, I get a canned email response rather than one from an actual person. Thanks for hiding behind an automated response Sephora! I don't feel like patronizing their store for the rest of the Holiday season. Bastards.


Blissey168 said...

OMG! On all orders? All items? They definitely have to do something better? That's really messed up...

Ai said...

aaww sorry to hear that! I know how that feel. I've been waiting for EDM flat top brush for like forever and suddenly they just sent me an email that I got a refund since the brush is out of stock. That sucks big time. :(

Hope they've learned their lessons!

Rhondalei G. said...

I placed another order online @ Sephora the other day. I hope they don't eff this one up!!